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ÀϾÅÆ·²è is moving forward withÌýBuff Experience Transformation, a campuswide initiative focused on implementation of a Salesforce Education Cloud-based enterprise student success system that will improve how students experience support, services and engagement throughout their time at the university. The multi-year project, previously known as the Learner Lifecycle CRM (LLCRM), has now entered itsÌýimplementation phase, following approval of the Phase 1 scope of work and the launch of structured implementation sprints.

Over the past year, campus leaders, subject matter experts and students have worked together to clarify priorities and define what to build first. That work included discovery sessions, working groups and a two-day workshop focused on understanding the student experience and aligning on early needs, particularly within advising and related student success services.

With this foundational work complete, Buff Experience Transformation has transitioned from planning into active implementation. Development sprints are now underway, focused on building core capabilities, confirming priorities and delivering early progress while continuing to center on student needs.

What is Buff Experience Transformation?

Buff Experience Transformation is a campuswide effort to support a more connected, student-centered experience by improving how information, systems and services work together. The initiative builds on work already underway across campus and reflects a shared commitment to making it easier to be a Buff—especially as students navigate advising, student success services and other points of support.

As part of this effort, ÀϾÅÆ·²è is implementing a Salesforce Education Cloud-based solution in phases, beginning with a clearly defined first phase and expanding over time.

Staying connected and informed

To support transparency, change management and ongoing engagement, several communications and feedback channels are being activated this month:

• Weekly Buff Experience Transformation Q&A sessions are underway and open to anyone interested in learning more about the project or sharing feedback.Ìý and make plans to join.
• A dedicatedÌýemail communications channel has been established to share project updates with subscribers.Ìý and stay in the loop.
• AÌýproject communications plan is in development to guide ongoing updates, sprint summaries, leadership briefings and campuswide messaging.
• AÌýnew Buff Experience Transformation website is in development and will replace the existingÌýLearner Lifecycle CRM website in the coming weeks.

As implementation continues, the project team will share regular updates and additional opportunities for engagement. Faculty and staff are encouraged to participate in Q&A sessions and subscribe to project communications to stay informed as the Buff Experience Transformation moves forward.